These Terms of Service govern access to and use of the electronic platforms owned and controlled by Falcon Capital Ventures PVT. LTD., including the mobile application known as “CoinTrade” (the “Platform”).

By clicking “I agree” to these Terms of Service, or by accessing or using the Platform in any manner, or by using any of the Services (as defined below) made available by CoinTrade through the Platform in any manner, You agree that you have read, understood, and accepted all of the terms and conditions contained in these Terms of Service.
We reserve the right, in our sole discretion, to update, add, remove, or modify the Platform, the Service, these Terms, the Privacy Policy, the AML Policy, and the Trading Policy, or any content or portion thereof, at any time, with or without prior notice. We may (but assume no obligation to) advise you of such changes, additions, deletions, or modifications. You must frequently check these Terms, the Privacy Policy, the Trading Policy, and the AML Policy, including before doing any transaction on the Platform. We shall not be held liable or responsible for any changes, additions, deletions, or modifications of this nature.

CoinTrade respects your privacy, and we recognise that you are worried about how your personal information will be used and shared. Your privacy is taken extremely seriously by us. To understand more, please review the following sections of this privacy statement:

What Personally Identifiable Information is collected by (“Website”) and the ‘CoinTrade’ mobile phone application (“App”)?
What is done with your personal information; What security measures are in place to prevent the loss, misuse, or alteration of the information collected by the Website and/or the App; and How you may access and modify your account settings on the Website and the App.
We value your privacy above all else. CoinTrade protects the information and privacy of individuals, customers, business partners, and others who visit the Website, utilise the App, and/or use CoinTrade’s services. We work hard to gain and maintain your trust, so we adhere to the following rules to protect your privacy:
We do not share, rent, trade, or sell your Personal Information to third parties except as described in this Privacy Statement. Personal Information, as used in this Privacy Statement, refers to any information about you, including personally identifiable information and/or sensitive personal data, that can be used to identify you, either directly or indirectly, in conjunction with other information we have or are likely to have.
We do not share your contact information with other Website or App users without your permission.
Your Personal Information will be safeguarded by industry-standard methods and technologies.
This Privacy Statement relates to Personal Information collected through our Website and/or App. It does not, however, apply to entities that the Website does not own or control. Each time you provide us with Personal Information, you should reread our Privacy Policy to confirm your agreement with its terms. If you do not agree with our Privacy Policy, do not provide us with any Personal Information or use our Website, App, or CoinTrade Services. By using or accessing the Website and/or App, you consent to this Privacy Statement.
You are required to give us with accurate and exhaustive data and/or information. You must promptly notify CoinTrade of any changes to your data or information so that we may continue to deliver the CoinTrade Services. We are not responsible or accountable for any loss or damage you or other third parties may incur as a result of your providing inaccurate data and/or information.


When will we collect this information?
We may

Transfer funds between your linked Bank account
Contact us by telephone, e-mail chat, or other means.
Place an order using the website or mobile application, if appropriate.
Respond to a survey or fill out a form on the Website or the App for the limited purposes of identifying you personally and engaging with you in the context of the supply of CoinTrade’s services and compliance with legal obligations. Request your Personal Information on the Website and the App if and when:

I You register and create an account on the Website or App, (ii) You submit a form on the Website or App, and (iii) You complete any required financial transactions.

The following categories can be applied to the data we collect:

You may be asked to provide Personal Information such as your name, photograph, gender, e-mail address, mailing address, phone number, identification documents such as government-issued identification cards and tax identification details, financial information for processing payment transactions, details of your linked bank accounts, your location details, or information required to detect and prevent fraud.

(ii) What information do we gather:
Based on your usage of the Website and/or the App, we may collect the following information for the provision of our CoinTrade Services: Your technical information, such as your login information, IP address, browser type and version, International Mobile Equipment Identity (IMEI), browser plug-in types and versions, operating system, and platform, and the complete Uniform Resource Locator (URL) clickstream to, from, and including the Website or the App, including date and time.

(iii) Additional sources:
We may obtain your data from

Certain Third Parties, such as our subcontractors and vendors; and/or Other websites/apps we manage or the CoinTrade Services we provide, will have access to your Personal Information, and we will include it in your Personal Information. Additionally, we may collect anonymized, non-personally identifiable data to track the total number of visits to the Website and/or App, which allows us to optimise our CoinTrade Services.>,.
What purposes do we have for using your information?
Your personal information may be used for one of the following:
To provide CoinTrade services via the website and mobile application.
To tailor your experience on the Website and Application (your information helps us to better respond to your requirements).
To improve the website and app (we continually strive to improve the offerings based on the information and feedback we receive from you).
Improve client service (your information helps us to more effectively respond to your customer service requests and support needs).
As required, verify and complete transactions on the Website and/or App.
To keep our records current and secure.
To improve and maintain the safety and security of our website and application;
Reduce the risk of money laundering and other criminal activities by recognising suspicious/other illegal transactions and preventing their occurrence.
To keep you informed of any modifications to our CoinTrade Services;
To administer our Website and Application, as well as for troubleshooting, data analysis, testing, research, statistical analysis, and survey purposes;
To enhance the functionality of our website and app so that we can provide you with the best possible service.
We offer and conduct research to determine the efficacy of the advertising we provide.
To comply with all legal and regulatory mandates;

To troubleshoot issues; discover and guard against errors, fraud, and other criminal or unlawful behaviour; recover money owed; enforce our terms and conditions; prevent abuse of our services; and prevent violations of the rights of a third party, another user, or the general public.
Your Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to another company for any reason without your consent.
Conducting a contest, marketing, survey, or other activity; and
Regularly sending emails and other interactions.
The email address you provide for order processing may be used to send you order-related communications and updates, in addition to periodic CoinTrade product or service-related news, updates, and information.
How do we keep your data safe?
We utilise a range of security measures to safeguard the Personal Information that we gather from you.

We give secure server access. All supplied sensitive/credit information is encrypted and transmitted via Secure Socket Layer (SSL) technology to the database of our Payment gateway providers, where it is accessible only to those authorised with special access privileges to such systems and who are required to keep the information confidential. You are entirely responsibility for the veracity of the Personal Information you supply, and we are not liable in any manner for that veracity.

Is it true that cookies are used on this website?
Cookies are little files that a website or its service provider installs to your computer’s hard drive through your web browser. This enables the website’s or service provider’s systems to recognise your browser and collect and store certain information. It may be possible to disable cookies in your web browser.

Cookies may be employed to assist in recognising, remembering, and storing your preferences for future visits.

Do we disclose personal information to outside parties?
Your Personal Information is not sold, exchanged, or transmitted in any other way to a third party.
This does not apply to trusted third parties and subcontractors who assist us in operating the Website and App, conducting our business, and providing you with services, so long as they agree to keep this information confidential and adhere to the same level of data security as CoinTrade. We may also disclose your information to the parties listed below:
Comply with applicable law or court order; enforce our site’s rules; or protect our and others’ rights, property, and/or safety.
Take measures to detect and prevent identity theft, fraud, money laundering, and other illegal acts, regardless of when they occur.
To share or distribute your Personal Information in accordance with our Terms of Service or to protect CoinTrade’s legal rights.
You may be forced to provide any or all of your information in the event of asset transfers, acquisitions by, or mergers with other corporate entities.
Share your information with Selected Third Parties, such as our service providers who authenticate your KYC and other details, commercial banks that provide CoinTrade with banking facilities, payment processing companies, and other Digital Asset exchanges with whom CoinTrade may collaborate to provide the CoinTrade Services, etc.
On the other hand, non-personally identifiable visitor information may be shared with third parties for research or other reasons. For our business and marketing purposes, we compile statistical and demographic profiles from information gathered from many users.
Links to external sites
Occasionally, at our discretion, we may incorporate or offer third-party products or services on the Website or App. These websites of third parties may have their own privacy rules.
The content and conduct of these third-party websites are neither our responsibility nor our liability. However, we aim to preserve the Website’s and/or App’s integrity, and we welcome any feedback regarding these third-party sites.
Maintaining and removing personal data
Our data retention policies and procedures are meant to assist us comply with legal requirements for the preservation and deletion of personal information.
We only retain personal data for as long as it is necessary to fulfil the stated purpose or objectives.
We retain your personal information for as long as necessary to meet the terms of our agreement with you and to comply with our legal responsibilities. If you no longer want us to use your personal information to provide the Services to you, you can request that we delete it and close your account.
We may retain your data despite the other requirements of this Section 8 if it is necessary to comply with a legal obligation to which we are subject or to safeguard your or another natural person’s vital interests.
No minors are permitted to utilise our services. You must also be of legal age to consent to the processing of your data in your country without parental consent. No one under the age of 18 may use the Services or provide any personally identifiable information.
If you are under 18, do not register for an account, make any purchases through the Services, use any interactive elements of the Services, or disclose any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
This Privacy Statement refers to information gathered through the Website and the App.

Your Consent >You have the choice to withhold your Personal Information from CoinTrade. Do not access, read, download, or otherwise use the Website and/or the App, related information or services, or any of CoinTrade’s earrings if you do not submit the same to the Website or the App. Products and services offered.

Acceptance of the Privacy Statement
By using the Website and/or App, you accept this Privacy Statement. After registering, you have the option to withdraw your consent to the use of your Personal Information by notifying us in writing; in this event, we will follow the legal requirements.

Amendments to the Privacy Policy
If we decide to alter, amend, or otherwise modify the Privacy Policy, we will update the date listed below to reflect the change. You will be advised of any modifications to the Privacy Policy in accordance with applicable laws. In any case, you should routinely review our Privacy Policy to stay abreast of any modifications.

Governing statutes

Please communicate with us.
CoinTrade, as the owner of the Website and the App, gathers and stores the data outlined in this Privacy Statement. We can be reached at or